Refund & Cancellation Policy
How you are charged
Medveda EMR is charged per prescription. You add credit to your account in advance, and each prescription you issue draws ₹3 from that balance. There is no subscription, no per-seat licence and no annual commitment.
Free trial
New accounts begin with 800 free prescriptions, or 15 days, whichever ends first. No payment details are needed to start. After that, adding credit is required before further prescriptions can be issued.
Adding credit
Credit is bought in advance through Razorpay. All payment methods Razorpay supports are available. Credit is added to your account as soon as payment is confirmed.
Unused credit
Credit does not expire. It remains on your account and can be used at any time, including after a period of not using the service. Unused credit is not refundable as money.
Stopping
There is no subscription to cancel. You may stop using Medveda EMR at any time and nothing further will be charged. Any remaining credit stays on your account for whenever you return.
Payments taken in error
Where money is taken in error — a duplicate top-up, or a payment you did not authorise — it is refunded in full. Write to support@medvedaemr.com.
Your records if you stop
If you stop using Medveda EMR, your clinical records remain available for you to export for 90 days. After 90 days they are permanently deleted and cannot be recovered. Exporting your records before that point is your responsibility.
Tax
₹3 per prescription is inclusive of GST.
Contact
support@medvedaemr.com · 7080646659